{"id":35131,"date":"2023-12-12T13:44:48","date_gmt":"2023-12-12T12:44:48","guid":{"rendered":"https:\/\/aradoc.es\/complaints-channel\/"},"modified":"2024-01-12T13:30:24","modified_gmt":"2024-01-12T12:30:24","slug":"complaints-channel","status":"publish","type":"page","link":"https:\/\/aradoc.es\/en\/complaints-channel\/","title":{"rendered":"Complaints channel"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"35131\" class=\"elementor elementor-35131 elementor-35108\" data-elementor-post-type=\"page\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-96a1273 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"96a1273\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-69cfcefa\" data-id=\"69cfcefa\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-5236a64 elementor-widget elementor-widget-heading\" data-id=\"5236a64\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h1 class=\"elementor-heading-title elementor-size-default\">Complaints channel<\/h1>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-4a5eb27 elementor-widget elementor-widget-text-editor\" data-id=\"4a5eb27\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<h5><strong>Introduction<\/strong><\/h5>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-9f56d11 elementor-widget elementor-widget-text-editor\" data-id=\"9f56d11\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>ARAVINC GESTI\u00d3 DOCUMENTAL, S.L, has a whistleblowing channel so that those aware of serious infractions or crimes committed during the exercise of their activity or relationship with the company can inform them of it. The channel is the communication instrument that integrates the internal information system of the organization.<\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-be4dae1 elementor-widget elementor-widget-text-editor\" data-id=\"be4dae1\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<h5><strong>Who can report\/report through the whistleblowing channel<\/strong><\/h5>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-8448d68 elementor-widget elementor-widget-text-editor\" data-id=\"8448d68\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Company employees, former employees, volunteers, interns, workers in training periods, candidates, self-employed workers, partners, personnel from contracting companies, subcontractors and suppliers, legal representatives of the workers or individuals who advise the informant, natural persons who are related to the informant and who may suffer retaliation, such as co-workers or family members of the informant, legal entities, for which he works or with whom he maintains any other type of relationship in a work context or in which he holds a significant participation.<\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-984072a elementor-widget elementor-widget-text-editor\" data-id=\"984072a\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<h5><strong>What can be reported<\/strong><\/h5>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-cb47e54 elementor-widget elementor-widget-text-editor\" data-id=\"cb47e54\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<ul>\n<li>Actions or omissions that may constitute infringements of European Union law<\/li>\n<li>Actions or omissions that may constitute a serious or very serious criminal or administrative offense<\/li>\n<li>Violations of labor law in matters of safety and health at work<\/li>\n<\/ul>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-8355484 elementor-widget elementor-widget-text-editor\" data-id=\"8355484\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>This channel is not an instrument for communicating labor or commercial complaints between parties.<\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-8139567 elementor-widget elementor-widget-text-editor\" data-id=\"8139567\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>The channel must be used in good faith , if the complainant acts with awareness of the lack of veracity of the data provided, or with the sole purpose of denigrating the person or institution reported, the corresponding responsibilities may be demanded.<\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-983f46a elementor-widget elementor-widget-text-editor\" data-id=\"983f46a\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<h5><strong>Confidentiality and non-retaliation<\/strong><\/h5>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-7494294 elementor-widget elementor-widget-text-editor\" data-id=\"7494294\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>This system guarantees the confidentiality of the complainant and any third party that appears in the communication, both legally and technically, and allows anonymity.<\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-5d0bcd2 elementor-widget elementor-widget-text-editor\" data-id=\"5d0bcd2\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Likewise, the system is subject to the principle of non-retaliation for any of the complainants or third parties. When the organization becomes aware that the complainant or informant has been subjected to acts of intimidation or retaliation, it will promote or carry out appropriate corrective or restitutionary actions.<\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-1ea8ca0 elementor-widget elementor-widget-text-editor\" data-id=\"1ea8ca0\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<h5><strong>Anonymous complaints<\/strong><\/h5>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-611af72 elementor-widget elementor-widget-text-editor\" data-id=\"611af72\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>The complaint can be anonymous; The most important thing is the plausibility of the facts presented, not the person who files the complaint. Anonymity, however, makes it difficult to maintain an open communication channel with the complainant, which facilitates the analysis and investigation process. Likewise, depending on the type of violation reported (especially if it directly affects the person reporting), anonymity can also make the investigation significantly more difficult. <\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-21e5ebf elementor-widget elementor-widget-text-editor\" data-id=\"21e5ebf\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<h5><strong>Processing of the complaint <\/strong><\/h5>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-91d1e12 elementor-widget elementor-widget-text-editor\" data-id=\"91d1e12\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Sending the report automatically generates a reception number available to the complainant. The complaint is transferred to the company&#8217;s systems manager, beginning the analysis and investigation phase.<\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-065582e elementor-widget elementor-widget-text-editor\" data-id=\"065582e\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>The procedures will be carried out with the utmost reserve and confidentiality, in accordance with the law.<\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-7284014 elementor-widget elementor-widget-text-editor\" data-id=\"7284014\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Within a maximum period of three months (extendable for a further 3 months if the investigation is especially complex) the company will inform the complainant of the content of the resolution resulting from their complaint (as long as the complaint is not anonymous).<\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-becd4f0 elementor-widget elementor-widget-text-editor\" data-id=\"becd4f0\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>It is possible to maintain communication with the complainant or request additional information.<\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-8044b18 elementor-widget elementor-widget-text-editor\" data-id=\"8044b18\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>If their investigations reveal evidence of a crime, the facts will be transferred to the Prosecutor&#8217;s Office or the judicial authority and, where appropriate, to the European Prosecutor&#8217;s Office.<\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-0b216ba elementor-widget elementor-widget-text-editor\" data-id=\"0b216ba\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>The affected person will have the right to be informed of the actions or omissions attributed to them, always respecting their right to honor and the presumption of innocence.<\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-7835a5e elementor-widget elementor-widget-text-editor\" data-id=\"7835a5e\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<h5><strong>Independent Whistleblower Protection Authority <\/strong><\/h5>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-c067061 elementor-widget elementor-widget-text-editor\" data-id=\"c067061\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>We inform you that you can make your complaint through the channel enabled on the website of the Oficina AntiFrau Catalunya, the competent body of the autonomous community authorized to carry out the functions described in this document.<\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-bffe864 elementor-widget elementor-widget-text-editor\" data-id=\"bffe864\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<h5><strong>Processing of personal data complaints channel <\/strong><\/h5>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-4889076 elementor-widget elementor-widget-text-editor\" data-id=\"4889076\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><strong>RESPONSIBLE FOR TREATMENT<\/strong><\/p>\n<p>Ara Vinc Gesi\u00f3 Documental S.L., with CIF: B-67.110.767<\/p>\n<p>C\/ Salvador Espriu, 5-7 08908 \u2013 L\u2019Hospitalet de Llobregat (Barcelona).<\/p>\n<p><strong><u>Purpose of treatment:<\/u><\/strong><\/p>\n<p>The purpose of the treatment is the reception and management of complaints made regarding regulatory non-compliance or indications of the commission of criminal offenses in the company in compliance with the provisions of Law 2\/23 of February 20 regulating the protection of people who report regulatory violations and the fight against corruption.<\/p>\n<p><strong><u>Legal basis of treatment:<\/u><\/strong><\/p>\n<p>Compliance with a legal obligation by ARAVINC GESTI\u00d3 DOCUMENTAL, S.L. GDPR art. 6.1c<\/p>\n<p>Personal data that are not necessary for the knowledge and investigation of the actions or omissions referred to in article 2 of law 2\/2023 on the protection of informants be subject to processing, proceeding, where appropriate, to its immediate suppression.<\/p>\n<p>All personal data that may have been communicated and that refer to conduct that is not included in the scope of application of the law will be deleted.<\/p>\n<p>If the information received contains personal data included within the special categories of data, it will be immediately deleted, without proceeding to its registration and processing.<\/p>\n<p><strong><u>Conservation period: <\/u><\/strong><\/p>\n<p>The data will be kept in the complaints channel system only for the time necessary to decide whether to initiate an investigation into the reported events. In any case, after three months from receipt of the communication without investigation actions having been initiated, it will be anonymized in order to leave evidence of the operation of the system.<\/p>\n<p>The company has a record book of information and investigation of the information received, guaranteeing its confidentiality as legally established and preserving personal data for a period of no more than ten years.<\/p>\n<p><strong><u>Access to data and transfer of data to third parties<\/u><\/strong><\/p>\n<p>You will have access to the information sent by the interested party, the person responsible for the internal information system, as well as the collaborators authorized by the latter to carry out the appropriate management and investigation.<\/p>\n<p>The data will be communicated to third parties, such as State Security Forces and Corps, prosecutor&#8217;s office and national or European judicial authorities, when it is necessary for the adoption of possible corrective measures in the entity or the processing of sanctioning or criminal procedures that, in their case, proceed.<\/p>\n<p><strong><u>Outsourcing of the complaints channel<\/u><\/strong><\/p>\n<p>In order to increase transparency and guarantee the impartiality of the process, the management of the complaints channel is handled by an external company as Data Processor, having deployed the necessary legal, technical and organizational mechanisms to ensure that the process is carried out with due guarantees for you.<\/p>\n<p><strong><u>Rights<\/u><\/strong><\/p>\n<p>We inform you that you can exercise the rights of access, rectification, deletion, opposition, limitation of processing and portability of the personal data that you have provided to us. To do this, you can send your request to our organization by sending us your request by postal mail to Ara Vinc Gesci\u00f3 Documental S.L., Ref. Data Protection, C\/ Salvador Espriu, 5-7 08908 \u2013 L\u2019Hospitalet de Llobregat (Barcelona), or send your request by email to the address dpo@aradoc.cat.<\/p>\n<p>Likewise, we inform you that you can expand the information related to the personal data processing that we carry out, by contacting the Data Protection Delegate, sending your query to the address dpo@aradoc.cat.<\/p>\n<p>In case of disagreement with the answer obtained, you can contact the Spanish Agency for the Protection of Personal Data through the Web <a href=\"http:\/\/www.aepd.es\">www.aepd.es<\/a>.<\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-e9c8980 elementor-button-align-stretch elementor-widget elementor-widget-form\" data-id=\"e9c8980\" data-element_type=\"widget\" data-settings=\"{&quot;step_next_label&quot;:&quot;Siguiente&quot;,&quot;step_previous_label&quot;:&quot;Anterior&quot;,&quot;button_width&quot;:&quot;100&quot;,&quot;step_type&quot;:&quot;number_text&quot;,&quot;step_icon_shape&quot;:&quot;circle&quot;}\" data-widget_type=\"form.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<form class=\"elementor-form\" method=\"post\" name=\"New form\">\n\t\t\t<input type=\"hidden\" name=\"post_id\" value=\"35131\"\/>\n\t\t\t<input type=\"hidden\" name=\"form_id\" value=\"e9c8980\"\/>\n\t\t\t<input type=\"hidden\" name=\"referer_title\" value=\"\" \/>\n\n\t\t\t\n\t\t\t<div class=\"elementor-form-fields-wrapper elementor-labels-above\">\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-acceptance elementor-field-group elementor-column elementor-field-group-message elementor-col-100 elementor-field-required\">\n\t\t\t\t\t\t\t<div class=\"elementor-field-subgroup\">\n\t\t\t<span class=\"elementor-field-option\">\n\t\t\t\t<input type=\"checkbox\" name=\"form_fields[message]\" id=\"form-field-message\" class=\"elementor-field elementor-size-sm  elementor-acceptance-field\" required=\"required\" aria-required=\"true\">\n\t\t\t\t<label for=\"form-field-message\">I have read and accept the conditions to use the reporting channel.<\/label>\t\t\t<\/span>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-group elementor-column elementor-field-type-submit elementor-col-100 e-form__buttons\">\n\t\t\t\t\t<button type=\"submit\" class=\"elementor-button elementor-size-sm\">\n\t\t\t\t\t\t<span >\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\" elementor-button-icon\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Use complaints channel<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/button>\n\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t<\/form>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Complaints channel Introduction ARAVINC GESTI\u00d3 DOCUMENTAL, S.L, has a whistleblowing channel so that those aware of serious infractions or crimes committed during the exercise of their activity or relationship with the company can inform them of it. The channel is the communication instrument that integrates the internal information system of the organization. Who can report\/report [&hellip;]<\/p>\n","protected":false},"author":2,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"inline_featured_image":false,"footnotes":""},"class_list":["post-35131","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/aradoc.es\/en\/wp-json\/wp\/v2\/pages\/35131","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/aradoc.es\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/aradoc.es\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/aradoc.es\/en\/wp-json\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/aradoc.es\/en\/wp-json\/wp\/v2\/comments?post=35131"}],"version-history":[{"count":1,"href":"https:\/\/aradoc.es\/en\/wp-json\/wp\/v2\/pages\/35131\/revisions"}],"predecessor-version":[{"id":35292,"href":"https:\/\/aradoc.es\/en\/wp-json\/wp\/v2\/pages\/35131\/revisions\/35292"}],"wp:attachment":[{"href":"https:\/\/aradoc.es\/en\/wp-json\/wp\/v2\/media?parent=35131"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}